Frequently Asked Questions

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Frequently Asked Questions

Frequently Asked Questions
1. Where does XLin Jewelry ship, and how long does delivery take?
We ship across the United States and Europe. Orders are processed within 1 to 3 business days, and delivery usually takes 7 to 14 business days depending on your location. You will receive tracking once your order leaves our facility.
2. What metals and finishes do you use?
Most pieces are built on gold-plated or stainless steel bases, often set with cubic zirconia, rhinestones, pearls, or enamel detailing. The exact finish and color options for each style are listed on its product page.
3. How should I care for my jewelry?
Keep your pieces away from water, perfume, and lotion, and store them in a dry pouch or box. Wipe gently with a soft cloth after wear. A little care keeps plated finishes looking their best over time.
4. What is your return policy?
If something is not right, contact us within 14 days of delivery and we will help with a return or exchange. Items should be unworn and in their original packaging. Email grace@xlinjewelry.com to start.
5. How do I choose the right size or length?
Each listing shows the available lengths, sizes, and color options, including chain length for necklaces and the drop for earrings where relevant. If you are between options, email us and we will recommend based on the look you want.
6. What payment methods do you accept?
Checkout accepts major credit and debit cards through our secure payment process. Your card details are handled securely and are never stored by us.
7. Frequently Asked Questions
Everything you need to know about ordering from XLin Jewelry, from shipping and materials to care and returns. Still have a question? Email grace@xlinjewelry.com and we will help.

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Frequently Asked Questions

1. Where does XLin Jewelry ship, and how long does delivery take?

We ship across the United States and Europe. Orders are processed within 1 to 3 business days, and delivery usually takes 7 to 14 business days depending on your location. You will receive tracking once your order leaves our facility.

2. What metals and finishes do you use?

Most pieces are built on gold-plated or stainless steel bases, often set with cubic zirconia, rhinestones, pearls, or enamel detailing. The exact finish and color options for each style are listed on its product page.

3. How should I care for my jewelry?

Keep your pieces away from water, perfume, and lotion, and store them in a dry pouch or box. Wipe gently with a soft cloth after wear. A little care keeps plated finishes looking their best over time.

4. What is your return policy?

If something is not right, contact us within 14 days of delivery and we will help with a return or exchange. Items should be unworn and in their original packaging. Email grace@xlinjewelry.com to start.

5. How do I choose the right size or length?

Each listing shows the available lengths, sizes, and color options, including chain length for necklaces and the drop for earrings where relevant. If you are between options, email us and we will recommend based on the look you want.

6. What payment methods do you accept?

Checkout accepts major credit and debit cards through our secure payment process. Your card details are handled securely and are never stored by us.

7. Frequently Asked Questions

Everything you need to know about ordering from XLin Jewelry, from shipping and materials to care and returns. Still have a question? Email grace@xlinjewelry.com and we will help.

Frequently Asked Questions

Frequently Asked Questions

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